Products FAQs
92.5 silver means the jewellery is made of 92.5% pure silver mixed with 7.5% alloy metals for added strength and durability
Yes, all our jewelry pieces are crafted from authentic 92.5 silver, and each piece is handcrafted by skilled artisans, so a minor variation of up to 2% in weight or finish is natural — and part of the charm of genuine handmade jewellery.
Yes, like all genuine silver, slight tarnishing may occur due to exposure to air and moisture — but it can be easily cleaned and polished.
es! Most of our designs are handmade by skilled artisans, giving each piece a unique touch.
Product & Care FAQs
Keep your jewelry in an airtight box, avoid contact with water, perfumes, or chemicals, and polish it regularly with a soft cloth.
Yes, we offer limited customization on selected pieces. You can contact our team for design or size adjustments.
Depending on the product, we use semi-precious stones, cubic zirconia, or handcrafted embellishments — details are mentioned in the product description.
Order & Shipping FAQs
Yes, we deliver across India. Shipping charges and delivery time may vary by location.
Orders are typically dispatched within 2–3 business days and delivered within 5–7 working days, depending on your location.
Yes, once shipped, you’ll receive a tracking link via email or WhatsApp to track your order status.
Returns & Exchange FAQs
Returns are accepted within 3 days of delivery for products that are unused and found to have any manufacturing defect or damage during delivery. Do not use or wear the product if you intend to claim.
Yes, exchanges are available for the same value product within 3 days of delivery. Nominal transit/processing fee for exchange.
In case of any issue, kindly share clear photos and an unboxing video of the product upon receipt. Once verified, we will process a replacement or full refund promptly.
Customised or personalised jewellery, engraved items, made-to-order pieces, products purchased on sale or with discount codes
Send email or WhatsApp with order number, photos, reason. Our team confirms & sends shipping instructions. Do not send items back without approval.
Payment & Warranty FAQs
We accept all major debit/credit cards, UPI, net banking, and wallet payments.
Gifting & Packaging FAQs
Yes, every order comes in premium packaging, and we also offer gift wrapping with a personalized message on request.
Absolutely! You can provide the recipient’s address during checkout, and we’ll handle the rest.
